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Open your erothots1 privacy settings

Our Privacy Policy explains how account details, cookie data and payment records from Touch 'n Go, GrabPay, Boost dan FPX are handled when you open and use your…

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erothots1 Open your erothots1 privacy settings
REQUEST ROUTES

Check your privacy contact routes

Privacy questions deserve a direct route, so we keep account checks separate from general lobby chat.

Live chat privacy help Use chat when you want a quick privacy question checked against your account. We may move deeper requests to email if identity checks, attachments or written confirmation are needed.
Email data requests Send privacy requests by email when you need a copy, correction or deletion assessment. Include your account name, contact number and the payment route involved so we can locate records faster.
Account form checks Use the account form for updates to phone, email or profile fields. We verify the request, record the change, and keep a small audit trail for security and dispute handling.
DATA CARE

Browse how we protect account data

Privacy controls work only when daily handling is clear. Our team separates account access data, payment references, cookie settings and support messages so each record is used for its proper purpose.

Data collection

We collect account details, login activity, device signals, wallet references and support messages only where they support account access, transaction checks, security screening, service updates or a privacy request you send.

Cookie choices

Cookies help keep sessions active, remember language choices and check unusual access patterns. You can adjust browser settings, though some account functions may require session cookies to work correctly.

Payment records

Touch 'n Go, GrabPay, Boost dan FPX references are stored with transaction status, time, amount and account link. Support uses these details to trace disputes, failed credits and withdrawal checks.

Account security

We limit internal access to privacy records by role. Sensitive changes, password resets and payout checks may trigger extra verification so your account data is not released to the wrong person.

Retention windows

Records are kept for account operation, legal needs, fraud checks, payment reconciliation and dispute handling. When a record is no longer needed, we delete it or change it so it no longer identifies you.

Change requests

You can ask us to correct, access or assess deletion of your personal data. We check identity first, then respond through the contact route connected to your account.

Explore answers about your privacy rights

These answers explain how the Privacy Policy works when you open an account, use local payments, manage cookies or ask us to change stored data. They are written for Malaysia account handling and focus on practical steps you can take with support when you need access, correction or deletion assessment.

It covers data you provide during account creation, login checks, wallet activity, support contact, device sessions and payment processing. It also covers cookies and records created when you ask us for privacy support.

No. We do not sell personal data. We may share limited data with payment processors, security vendors, hosting partners or advisers when they need it for account operation, fraud checks or legal duties.

Cookies help us keep you signed in, remember settings and detect unusual account access. You can manage cookies through your browser, but blocking key session cookies may affect account and wallet functions.

Yes. Send a privacy request through chat or email and confirm the account details we ask for. After verification, we prepare the available data linked to your account and contact route.

Use the account form or contact support from your existing verified route. We check identity before changing phone, email or profile data, then record the update for account security and dispute handling.

Retention depends on the record type. Account, payment and support records are kept while needed for service, law, payment reconciliation, fraud checks or disputes, then deleted or anonymised when that need ends.

Start with live chat for quick privacy questions, or email us for access, correction and deletion assessment. Include your account name and contact route so we can verify ownership before responding.

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